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How to deal with existing customers? [message #60] Sun, 11 September 2005 19:34 Go to next message
Jonathan is currently offline  Jonathan
Messages: 10
Registered: September 2005
Junior Member
From: openvirtuozzo.org
Hello:

I'm an existing Virtuozzo customer, and I have paid many thousands of
dollars over the years to SW-Soft for this product. How does the Open
Source thing change your product strategy - the product looks like a 1-1
copy of your existing commercial offerings.

Jonathan
Re: How to deal with existing customers? [message #61 is a reply to message #60] Sun, 11 September 2005 21:13 Go to previous messageGo to next message
kir is currently offline  kir
Messages: 1645
Registered: August 2005
Location: Moscow, Russia
Senior Member

From: darnet.ru
Jonathan,

OpenVZ is not the same as Virtuozzo, it is just a subset of it. You can find the description of the differences here or here.

Basically, OpenVZ is for hackers, while Virtuozzo is for businesses.


Kir Kolyshkin
http://static.openvz.org/userbars/openvz-developer.png

[Updated on: Wed, 14 September 2005 11:43]

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Re: Re: How to deal with existing customers? [message #65 is a reply to message #61] Mon, 12 September 2005 07:45 Go to previous messageGo to next message
dev is currently offline  dev
Messages: 1693
Registered: September 2005
Location: Moscow
Senior Member

From: openvirtuozzo.org
Jonathan,

I would add to the reply from Kir (below) that:
- OpenVZ is released publicly as a separate project to create a
community around VZ technologies, make the whole VZ project better and
bring the customers even more higher quality product. So the whole
strategy is aimed to provide better quality to the customers.
- OpenVZ is not the same and the differences are describid e.g.
on support page. Additionally, commercial VZ stability and usability is
much higher also, it have releases and much better tested.

Kirill

> Jonathan,
>
> OpenVZ is not the same as Virtuozzo, it is just a subset of it. You can find the description of the differences http://openvz.org/documentation/tech/virtuozzo/ or http://openvz.org/support/.
>
> Basically, OpenVZ is for hackers, while Virtuozzo is for businesses.

[Updated on: Wed, 14 September 2005 11:54] by Moderator

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Re: Re: How to deal with existing customers? [message #73 is a reply to message #65] Mon, 12 September 2005 10:23 Go to previous messageGo to next message
Jonathan is currently offline  Jonathan
Messages: 10
Registered: September 2005
Junior Member
From: openvirtuozzo.org
Hey, thanks for both the replies...

So, what is the relationship between SW-Soft and OpenVirtuozzo? Like,
for example, support? Is this the same team of people, or a different
team of folks, or what? I'm thinking of adding OV to the product lineup
(it's perfect for some of the implementations we are currently using
some competing products for, and it would be great to leverage the same
expertise accross both our OS and Comm channels), so I'm really curious
about the support deal you guys laid out on the site. A six hour
response time and three incedents a month is perfect for what I'm
thinking of.

We are partners, and do intend to keep on working with the commercial
side of the business. But it would be great to be able to lay the OV
lineup underneath some of hosted services implementations (it's not a
price point that makes sense for commercial Virtuozzo, but we're quite
competent systems and application programmers, so it'd be pretty easy).
Where does support come from, and how does it really compare? P (to
remain anonymous for those who don't know) and his team, or some Open
Source team, or someone else?

Jonathan

Kirill Korotaev wrote:

> Jonathan,
>
> I would add to the reply from Kir (below) that:
> - Open virtuozzo is released publicly as a separate project to create
> a community around VZ technologies, make the whole VZ project better
> and bring the customers even more higher quality product. So the whole
> strategy is aimed to provide better quality to the customers.
> - Open Virtuozzo is not the same and the differences are describid
> e.g. on support page. Additionally, commercial VZ stability and
> usability is much higher also, it have releases and much better tested.
>
> Kirill
>
>> Jonathan,
>>
>> Open Virtuozzo is not the same as Virtuozzo, it is just a subset of
>> it. You can find the description of the differences
>> http://openvirtuozzo.org/documentation/tech/virtuozzo/ or
>> http://openvirtuozzo.org/support/.
>>
>> Basically, Open Virtuozzo is for hackers, while Virtuozzo is for
>> businesses.
Re: Re: How to deal with existing customers? [message #76 is a reply to message #73] Mon, 12 September 2005 16:41 Go to previous messageGo to next message
dim is currently offline  dim
Messages: 344
Registered: August 2005
Senior Member
From: *sw.ru
Yes, this is the same team of support engineers, for the version with paid support. If unpaid version is used the only support tool is this forum, mailing list and community.

SWsoft is the main contributor and maintainer of the OpenVZ project, and it seems that it would stay the same for a while, due to aggressive Virtuozzo roadmap and lots of dedicated resources involved on SWsoft side.

The pricing for supported OpenVZ, and commercial virtuozzo
for specific scenarios is expected to be very close if not the same. We'll contact SWsoft's sales and get their answer posted here or directly to you.


http://static.openvz.org/openvz_userbar_en.gif

[Updated on: Wed, 14 September 2005 11:41] by Moderator

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Re: Re: Re: How to deal with existing customers? [message #77 is a reply to message #76] Mon, 12 September 2005 19:01 Go to previous message
Jonathan is currently offline  Jonathan
Messages: 10
Registered: September 2005
Junior Member
From: openvirtuozzo.org
Thanks for the replies.

I'll finish up my emails directly to support and offlist.

Jonathan
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