| How to deal with existing customers? [message #60] |
Sun, 11 September 2005 19:34  |
Jonathan
Messages: 10
Registered: September 2005
|
Junior Member |
|
|
Hello:
I'm an existing Virtuozzo customer, and I have paid many thousands of
dollars over the years to SW-Soft for this product. How does the Open
Source thing change your product strategy - the product looks like a 1-1
copy of your existing commercial offerings.
Jonathan
|
|
|
|
|
|
| Re: Re: How to deal with existing customers? [message #65 is a reply to message #61] |
Mon, 12 September 2005 07:45  |
dev
Messages: 1693
Registered: September 2005
Location: Moscow
|
Senior Member |
|
|
Jonathan,
I would add to the reply from Kir (below) that:
- OpenVZ is released publicly as a separate project to create a
community around VZ technologies, make the whole VZ project better and
bring the customers even more higher quality product. So the whole
strategy is aimed to provide better quality to the customers.
- OpenVZ is not the same and the differences are describid e.g.
on support page. Additionally, commercial VZ stability and usability is
much higher also, it have releases and much better tested.
Kirill
> Jonathan,
>
> OpenVZ is not the same as Virtuozzo, it is just a subset of it. You can find the description of the differences http://openvz.org/documentation/tech/virtuozzo/ or http://openvz.org/support/.
>
> Basically, OpenVZ is for hackers, while Virtuozzo is for businesses.
[Updated on: Wed, 14 September 2005 11:54] by Moderator Report message to a moderator |
|
|
|
| Re: Re: How to deal with existing customers? [message #73 is a reply to message #65] |
Mon, 12 September 2005 10:23 |
Jonathan
Messages: 10
Registered: September 2005
|
Junior Member |
|
|
Hey, thanks for both the replies...
So, what is the relationship between SW-Soft and OpenVirtuozzo? Like,
for example, support? Is this the same team of people, or a different
team of folks, or what? I'm thinking of adding OV to the product lineup
(it's perfect for some of the implementations we are currently using
some competing products for, and it would be great to leverage the same
expertise accross both our OS and Comm channels), so I'm really curious
about the support deal you guys laid out on the site. A six hour
response time and three incedents a month is perfect for what I'm
thinking of.
We are partners, and do intend to keep on working with the commercial
side of the business. But it would be great to be able to lay the OV
lineup underneath some of hosted services implementations (it's not a
price point that makes sense for commercial Virtuozzo, but we're quite
competent systems and application programmers, so it'd be pretty easy).
Where does support come from, and how does it really compare? P (to
remain anonymous for those who don't know) and his team, or some Open
Source team, or someone else?
Jonathan
Kirill Korotaev wrote:
> Jonathan,
>
> I would add to the reply from Kir (below) that:
> - Open virtuozzo is released publicly as a separate project to create
> a community around VZ technologies, make the whole VZ project better
> and bring the customers even more higher quality product. So the whole
> strategy is aimed to provide better quality to the customers.
> - Open Virtuozzo is not the same and the differences are describid
> e.g. on support page. Additionally, commercial VZ stability and
> usability is much higher also, it have releases and much better tested.
>
> Kirill
>
>> Jonathan,
>>
>> Open Virtuozzo is not the same as Virtuozzo, it is just a subset of
>> it. You can find the description of the differences
>> http://openvirtuozzo.org/documentation/tech/virtuozzo/ or
>> http://openvirtuozzo.org/support/.
>>
>> Basically, Open Virtuozzo is for hackers, while Virtuozzo is for
>> businesses.
|
|
|
|
| Re: Re: How to deal with existing customers? [message #76 is a reply to message #73] |
Mon, 12 September 2005 16:41 |
dim
Messages: 344
Registered: August 2005
|
Senior Member |
|
|
Yes, this is the same team of support engineers, for the version with paid support. If unpaid version is used the only support tool is this forum, mailing list and community.
SWsoft is the main contributor and maintainer of the OpenVZ project, and it seems that it would stay the same for a while, due to aggressive Virtuozzo roadmap and lots of dedicated resources involved on SWsoft side.
The pricing for supported OpenVZ, and commercial virtuozzo
for specific scenarios is expected to be very close if not the same. We'll contact SWsoft's sales and get their answer posted here or directly to you.
[Updated on: Wed, 14 September 2005 11:41] by Moderator Report message to a moderator |
|
|
|
|
|
OpenVZ Forum
Members
Search
Help
Register
Login
Home
